01
What still works?
Existing pages, useful content, search presence, branding, forms, or features that still provide value.
Website Repair
Your website may need a focused fix, a broader improvement, or a clean rebuild.
Durham Digital Services helps small businesses and organizations understand what is wrong with an existing website and choose the most practical next step: fix, repair, refresh, redesign, migration, rebuild, or referral.
Website Repair is the repair-focused side of broader Website Improvement support for existing websites.
No backend access needed for the initial look · No automatic rebuild pitch
Free Website Quick Take
Start with a free first look.
Send your website URL and explain what feels wrong. Durham Digital Services will review the public website and provide an initial opinion on the most practical next step.
The initial response may suggest:
- a small focused fix
- a refresh or cleanup project
- a deeper technical review
- a redesign, migration, or clean rebuild
- a specialist referral if the issue is outside DDS scope
No backend login needed for the first look. Do not send passwords through the public form.
Repair or rebuild decision
Not every website problem needs a rebuild.
DDS looks at the useful parts of the current website before recommending a fix, refresh, or rebuild.
02
What's getting in the way?
Broken layouts, mobile issues, outdated content, confusing navigation, forms, difficult maintenance, or repeated fixes.
03
Is the foundation still practical?
Whether the website can still be safely maintained, updated, and improved without repeatedly fighting the underlying structure.
Possible outcomes
Keep & Improve
The website is fundamentally healthy and mainly needs focused improvements.
Repair & Refresh
The foundation is still usable, but specific problem areas need repair, modernization, or restructuring.
Rebuild
The existing structure itself is becoming the main obstacle, so rebuilding may be more practical while preserving valuable assets.
We don't assume you need a new website. We look at what's working, what's broken, and what's worth keeping before recommending the next step.
Common symptoms
What is happening with your website?
You do not need to diagnose the technical cause before contacting DDS. Start with what you can see, then the right path can be narrowed down.
Review boundaries
What a public review can see - and what it cannot.
The Free Website Quick Take is useful because it starts with the visible website. It is not a full technical audit, backend inspection, security review, or fixed quote.
A public-site review can observe
- Layout, mobile experience, navigation, public links, and form availability
- Messaging, calls to action, service clarity, and visible trust signals
- Page titles, headings, metadata, local wording, and public business information
- Visible performance, usability, contact, and conversion-path issues
A public-site review cannot confirm
- Plugins, themes, hosting configuration, database health, backups, or hidden integrations
- Malware, server-level security issues, permissions, unpublished content, or code quality
- Account ownership, payment setup, booking logic, and platform-specific limitations
Platforms and limits
Common platforms - and individual site conditions.
DDS can review most small-business websites, including WordPress, Wix, Squarespace, Shopify, GoDaddy builders, and custom-coded sites. Feasibility depends on the specific website, access, platform condition, integrations, and requested work.
Situations that may need deeper review or referral
- Large e-commerce systems
- Custom databases or legacy frameworks
- Membership, booking, payment, or proprietary platforms
- Heavily customized plugins or regulated systems
- Security incidents, malware, or server administration
Access and risk
Access comes after the initial direction is clear.
The first review does not require login information. Before hands-on work begins, Durham Digital Services confirms the platform, required access, scope, limitations, deliverables, and price.
Backups are discussed where practical before changes are made.
Staging or safer testing is used where appropriate for the platform and scope.
Clients should retain important domain, hosting, platform, and analytics accounts.
Unknown conditions may revise scope after access is reviewed.
Repair process
A practical path from uncertainty to action.
The free first look helps identify the likely direction. Paid technical work starts only after scope, access, risk, and price are clear.
01
Show us the website
Send the public URL, the platform if known, and the issue you are noticing. No login details are needed for the first look.
02
Identify the likely path
The first response may point toward a focused fix, refresh, deeper review, migration, rebuild, or specialist referral.
03
Confirm access, risk, scope, and price
Before paid technical work begins, DDS confirms the platform, access, limits, deliverables, and practical risk.
04
Repair, improve, migrate, or rebuild
The work follows the agreed path instead of assuming every older website needs the same solution.
Pricing preview
Clear starting prices for common website fixes and refreshes.
Final scope and price are confirmed before work begins.
Free Website Quick Take
A public-site first look to suggest the likely direction. No backend access is required initially.
$0No obligation
Small Website Fix / Repair
For one clear, contained issue or a small group of closely related changes, such as broken links, text or image updates, a form issue, or a small layout correction.
From $197Focused scope
Website Refresh / Cleanup
For broader cleanup and improvement involving structure, messaging, navigation, mobile layout, calls to action, content organization, or basic visibility foundations.
From $497Scope confirmed first
Custom Repair / Rebuild
For platform changes, extensive technical or structural issues, migration, major redesign, custom functionality, or cases where rebuilding may be more practical than continued repair.
Quoted after reviewCustom scope
Price depends on platform and access, issue complexity, page count, plugin or integration condition, content or migration needs, testing requirements, custom functionality, whether rebuild is more practical than repair. Larger repair, migration, custom cleanup, or rebuild work is quoted after review.
View Website PricingWebsite repair and visibility
When the website works - but visibility is weak.
If the site is usable but does not send clear signals to customers, Google, Google Maps, or AI-powered search tools, start with a visibility scan before deciding on a repair, refresh, or SEO project.
The automated scan cannot determine backend condition, platform risk, design quality, or whether the website should be repaired or rebuilt.
Free visibility check
Use the external scan for local SEO and website visibility signals, then bring the result back if you want hands-on help.
Run the Free Visibility CheckStraight answers
Website repair questions.
Can every website be repaired?+
No. Some websites can be repaired or improved, while others are limited by platform condition, missing access, fragile plugins, custom code, or accumulated technical problems. Durham Digital Services reviews the situation before recommending a fix, refresh, rebuild, referral, or no-action path.
Do you need my login information?+
Not for the Free Website Quick Take. The first look is based on the public website URL and the details you provide. If hands-on work is recommended later, access, platform limits, backups, scope, and price are confirmed before technical work begins. Do not send passwords through the public form.
How do I know whether to repair or rebuild?+
The right path depends on what is wrong, how the site is built, whether access is available, and whether a repair or refresh would cost less than a cleaner rebuild. DDS does not automatically recommend rebuilding every older website.
What platforms can you work with?+
DDS can do a public first-pass review of most small-business websites, including WordPress, Wix, Squarespace, Shopify, GoDaddy website builders, and custom-coded sites. Hands-on feasibility depends on the specific website, access, platform condition, integrations, and requested work.
Can you fix WordPress plugin or theme problems?+
Sometimes, if the issue is clear, access is available, and the risk is reasonable. Plugin conflicts, outdated themes, malware, hosting issues, and custom modifications may require deeper discovery or specialist support.
Can you help with Wix, Shopify, Squarespace, or GoDaddy?+
DDS can review these sites and may help with content, structure, layout, contact paths, visibility basics, or migration planning where access and platform limits allow. Some platform-specific or advanced commerce features may require specialist support.
What if I do not own or control the website account?+
Account ownership and access are part of the review. If control cannot be resolved safely, DDS may recommend migration, rebuild planning, or steps to clarify domain, hosting, and platform ownership before work begins.
Do you handle hacked or infected websites?+
Security incidents may require specialist hosting, malware, or server support depending on the situation. DDS can help identify that the issue may be security-related, but does not overpromise malware removal or server-level repair.
How much does website repair cost?+
Current public starting points include the Free Website Quick Take at $0, Small Website Fix / Repair from $197, Website Refresh / Cleanup from $497, and custom repair, migration, redesign, or rebuild work quoted after review. Final pricing depends on access, complexity, pages, integrations, testing, and whether rebuild is more practical.
Do I need ongoing monthly support?+
No. Monthly service is optional. Some clients need a focused repair or rebuild only, while others prefer optional help with updates, care, or visibility support after the initial project.
Can you preserve my domain, content, and existing search value?+
Where practical, DDS plans around preserving useful content, domain continuity, important URLs, redirects, and existing business signals. The exact approach depends on platform access, current site structure, technical condition, and the agreed scope.
Not sure what your existing website needs?
Send the URL and get an honest starting direction: focused fix, refresh, deeper review, migration, rebuild, or referral.
Get a Free Website Quick Take